HVC BYOD

Client Device Compatibility:

Platform: Information
Amazon Kindle Kindle Touch and newer (inc. Kindle Fire) : SUPPORTED

These devices should connect without difficulty.

Kindle 4 and older : NOT SUPPORTED

This is because the older Kindle devices do not support the 802.1X protocol.

Android Gingerbread (2.3) Onwards: SUPPORTED

These devices should connect without difficulty. It is important to ensure that the WiFi settings are set to EAP method: PEAP, Authentication Method: MSCHAPv2

Froyo and below: NOT SUPPORTED

This is because the 802.1X protocol is not supported by this client version.

Apple TV In order to use this method with Apple TV you will need to use the Apple configurator to install a specific network profile.

Please see support documentation for your Apple TV.

 

http://www.apple.com/education/resources/videos/#introduction-to-apple-configurator

 

Apple TV advises that this method should work, however the certificates that we use to authenticate are valid with a timestamp but the Apple TV doesn’t have a system clock and so cannot verify the certificate chain.

 

This would work if the Apple TV was connected to a wired network on boot.

Blackberry These devices should connect without difficulty. It is important to ensure that the WiFi settings are set to EAP method: PEAP, Authentication Method: MSCHAPv2
Chromebook In your Chromebook settings, the Server Certificate will be set to ‘Default’ by default. This will cause the WiFi connection to fail. In order to connect a Chromebook using this method, you will need to select ‘Do Not Check’ from the dropdown list under the Wifi Settings > Server Certificate.
IOS and Mac OS X (Including MacBooks, iPads, iPhones) When using this method with an iOS device, when connecting to the WiFi access point, the user will be presented with a login box to input their login credentials. When they click to continue they will be presented with a certificate validation popup indicating that the certificate is unverified. The user should click to accept this certificate.

 

It is not possible to use a Real World certificate with this feature.

 

Your iOS device can be installed with a specific connection profile, however this will result in additional verification steps so this is not recommended.

Kobo E-readers NOT SUPPORTED: This is because the 802.1X protocol is not supported.
Linux Support for the 802.1X protocol will vary depending on the distribution the client is using and the WiFi driver. Please refer to device support documentation.
Nintendo 3DS NOT SUPPORTED: This is because the 802.1X protocol is not supported.
Nintendo DS NOT SUPPORTED: This is because the 802.1X protocol is not supported.
Nintendo Wii NOT SUPPORTED: This is because the 802.1X protocol is not supported.
Windows 2000 This method may work for this device dependant upon the driver package supporting the 802.1X protocol. Please refer to driver documentation.
Windows 7 Due to a limitation in Microsoft functionality, a user will not be prompted to accept the Smoothwall Server Certificate and so will be unable to connect without additional client configuration.

 

In order to use this method with Windows 7 clients, the Certificate will need to be installed on the client machine.

This can be downloaded from here:

Configuration instructions can be found here

 

Please also see this Microsoft Knowledgebase article:

 

http://windows.microsoft.com/en-gb/windows7/enable-802-1x-authentication

 

 

Windows 8 When connecting to the WiFi access point, the user will be presented with a certificate validation popup indicating that the certificate is unverified. The user should click to accept this certificate.

 

It is not possible to use a Real World certificate with this feature.

Windows Mobile (Windows8 Platform) Includes Windows Surface and Windows 8 RT These devices should connect without difficulty. It is important to ensure that the WiFi settings are set to EAP method: PEAP, Authentication Method: MSCHAPv2
Windows Vista Windows Vista supports the 802.1X protocol, however this may perform unreliably so your client machines may experience sporadic disconnections. Please check the driver support documentation for the WiFi interface in your machine.

 

Please also see this Microsoft Knowledgebase article:

 

http://windows.microsoft.com/en-gb/windows-vista/enable-802-1x-authentication

Windows XP This method may work for this device dependant upon the driver package supporting the 802.1X protocol. Please refer to driver documentation.

 

Please also see this Microsoft Knowledgebase article:

 

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/8021x_client_configure.mspx?mfr=true

X-Box NOT SUPPORTED: This is because the 802.1X protocol is not supported.